Want to engage your audience better in the chat box and lift your conversion rate? Product cards let you showcase your products and present key details effortlessly — instead of a plain URL, visitors see a neat product preview.
💡 Good to know: This feature is available in all packages.
In this article:
How does it work?
Setting up product cards couldn't be easier: send a link (offers, promos, special deals, etc.) into a conversation in your dashboard, or insert links into your chatbot and automatic messages. The link then transforms into a captivating product card. Product cards are even activated in the pop-up message.
If you wrap the URL in quotation marks " ", no card is created and the plain link is sent instead. This is handy when you only want product cards in specific places in your chatbot.
Tips & good to know
💡 Tip: If you send more than one URL in the chat, you get a product carousel.
If no information is found at the link's URL, a blank tab is displayed instead.
💡 Tip: The "Read more" text on the product card can be changed in the chat box texts here.
🟡 Info: The limit for sending product cards (from both sides) is 20 URLs. Changes to your OG tags take effect within the next 24 hours.
Want to dig deeper? Read more about product cards on our blog.
What's next?
Basic chat box settings — customize the appearance, language, and behavior of your chat box.
Chat box languages — see the supported languages and how to change them.
Why can't I see the chat on my website? — fix a chat box that doesn't appear.
💡 Still need help? If your product cards aren't showing as expected, contact our support team via chat or email — we're happy to help.