If you want to start a chat conversation with your visitor, there are a few things you need to set up first. Here's how to do it.

If you want to start a chat conversation with your visitor without waiting for them to contact you, you can do it in two ways. You can add a pre-chat form or send them a proactive message. See more about our live chat.

By using the pre-chat form, you can let your visitors provide some information before they chat with you. Find more information about pre-chat form here.

Proactive messages allow you to start a chat conversation with the visitor without waiting for them to contact you. You can set proactive messages to show up on specific pages or when a visitor has spent a certain amount of time on your website. Find more information about proactive messages.