This feature is available in SOLO, PLUS and EXPERT package. (Legacy: STANDARD, PRO)
How to block a visitor?
If they are still on your website, block them in the conversation, click on the menu icon (1) and after that select block visitor (2). You can unblock a visitor the same way. The chat will disappear for the blocked visitor. Alternatively, you can block a visitor and their IP address through the Visitors tab in your Smartsupp Dashboard. Locate the visitor, open their profile, and select the option to block them and their IP address.
Block IP address
If you know the IP address of this visitor, it is possible to block the IP in the Settings (1) → Account settings (2) → Security and privacy (3) → Add IP address (4)
Be aware that spammers may use VPNs or multiple IP addresses to bypass IP blocking measures. To address this, it is recommended to combine IP blocking with other strategies, such as CAPTCHA or bot protection tools. Additional measures include implementing Google reCAPTCHA to reduce automated traffic, monitoring visitor activity in your dashboard to identify suspicious patterns, and ensuring your website and chat platform are updated with the latest security features.
Tip: You can use asterisks (*) to block a bigger range of IP addresses. Some examples:
192.168.0.*
*.168.0.1
1*2.168.0.1
192.168.*
Note: In case you want to block IP addresses please enable the option IP address tracking in your dashboard. See it below:
