You can find all the event categories with detailed description in the table below. For more information about Google Analytics 4 activation please check this tutorial. If you want to know how to measure GA 4 see this tutorial.
Event category
|
Event name
|
Event label
|
Explanation
|
Smartsupp_v3 | Ai_chatbot_sent | AI chatbot name | the AI welcome message was send or first AI message arrived |
Smartsupp_v3 | Ai_chatbot_interaction | AI chatbot name | AI chatbot reply to visitor question |
Smartsupp_v3 | Ai_chatbot_visitor_reaction | AI chatbot name | visitor reacts to AI reply |
Smartsupp_v3 | Chatbot_sent | Chatbot name | chatbot sent to widget |
Smartsupp_v3 | Chatbot_interaction | Chatbot name | the first interaction with a chatbot |
Smartsupp_v3 | Chatbot_button_interaction | Button reply | concrete button reply interaction in chatbot |
Smartsupp_v3 | Chatbot_viewed | Chatbot name | open the chat box or popup button click |
Smartsupp_v3 | Chatbot_visitor_reaction | Chatbot name | visitor reaction to concrete chatbot |
Smartsupp_v3 | Chatbox_opened | (not set) | everytime visitor opens chatbox |
Smartsupp_v3 | Auto_message_sent | Auto message name | auto message sent to the chat box |
Smartsupp_v3 | Auto_message_viewed | Auto message name | open the chat box or popup button click |
Smartsupp_v3 | Auto_message_visitor_reaction | Auto message name | visitor´s reaction to the concrete auto message |
Smartsupp_v3 | Visitor_started_conversation | (not set) | visitor sends a message to chat (only without any automation in chat before) |
Smartsupp_v3 | Agent_served_conversation | Agent´s name | agent joins to conversation |
Smartsupp_v3 | Auth_form_filled | (not set) | filled out and sent a contact form |
Smartsupp_v3 | Offline_message_sent | (not set) | a visitor sent a message to an offline chat box |
Smartsupp_v3 | Visitor_closed_conversation | (not set) | visitor close conversation from widget/visitor side |
Smartsupp_v3 | Agent_closed_conversation | Agent name | agent resolve conversation in Dashboard |
Smartsupp_v3 | Feedback_sent | Good/Normal/Bad | select smile in the feedback |
Smartsupp_v3 | Feedback_text_sent | Concrete text | fill text and sent feedback |
Smartsupp_v3 | Trigger_message_sent | Trigger name | old trigger sent to the chat box |
Smartsupp_v3 | Trigger_message_viewed | Trigger name | open the chat box or popup button click |
Smartsupp_v3 | Trigger_visitor_reaction | Trigger name | visitor´s reaction to a concrete trigger |
Smartsupp_v3 | Contact_acquired | Chatbot name | the event is sent after the visitor fill contact info via Leadgen chatbot |
⚠️ Note: Agent_served_conversation fires only when an agent joins a conversation — it does not fire for every conversation counted in your Smartsupp dashboard (for example conversations where no agent ever joined). If your GA4 event count is lower than your Smartsupp conversation count, this difference is expected — the two numbers don't measure the same thing.