You can find all the event categories with detailed description in the table below. For more information about Google Analytics 4 activation please check this tutorial. If you want to know how to measure GA 4 see this tutorial.
Event category
|
Event name
|
Event label
|
Explanation
|
Smartsupp_v3 | Ai_chatbot_sent | AI chatbot name | the AI welcome message was send or first AI message arrived |
Smartsupp_v3 | Ai_chatbot_interaction | AI chatbot name | AI chatbot reply to visitor question |
Smartsupp_v3 | Ai_chatbot_visitor_reaction | AI chatbot name | visitor reacts to AI reply |
Smartsupp_v3 | Chatbot_sent | Chatbot name | chatbot sent to widget |
Smartsupp_v3 | Chatbot_interaction | Chatbot name | the first interaction with a chatbot |
Smartsupp_v3 | Chatbot_button_interaction | Button reply | concrete button reply interaction in chatbot |
Smartsupp_v3 | Chatbot_viewed | Chatbot name | open the chat box or popup button click |
Smartsupp_v3 | Chatbot_visitor_reaction | Chatbot name | visitor reaction to concrete chatbot |
Smartsupp_v3 | Chatbox_opened | (not set) | everytime visitor opens chatbox |
Smartsupp_v3 | Auto_message_sent | Auto message name | auto message sent to the chat box |
Smartsupp_v3 | Auto_message_viewed | Auto message name | open the chat box or popup button click |
Smartsupp_v3 | Auto_message_visitor_reaction | Auto message name | visitor´s reaction to the concrete auto message |
Smartsupp_v3 | Visitor_started_conversation | (not set) | visitor sends a message to chat (only without any automation in chat before) |
Smartsupp_v3 | Agent_served_conversation | Agent´s name | agent joins to conversation |
Smartsupp_v3 | Auth_form_filled | (not set) | filled out and sent a contact form |
Smartsupp_v3 | Offline_message_sent | (not set) | a visitor sent a message to an offline chat box |
Smartsupp_v3 | Visitor_closed_conversation | (not set) | visitor close conversation from widget/visitor side |
Smartsupp_v3 | Agent_closed_conversation | Agent name | agent resolve conversation in Dashboard |
Smartsupp_v3 | Feedback_sent | Good/Normal/Bad | select smile in the feedback |
Smartsupp_v3 | Feedback_text_sent | Concrete text | fill text and sent feedback |
Smartsupp_v3 | Trigger_message_sent | Trigger name | old trigger sent to the chat box |
Smartsupp_v3 | Trigger_message_viewed | Trigger name | open the chat box or popup button click |
Smartsupp_v3 | Trigger_visitor_reaction | Trigger name | visitor´s reaction to a concrete trigger |
Smartsupp_v3 | Contact_acquired | Chatbot name | the event is sent after the visitor fill contact info via Leadgen chatbot |