Removing the Smartsupp chat widget from your website depends on how it was installed: a manually pasted code, a platform plugin, or Google Tag Manager. This guide covers all three ways, plus what to check if the chat still shows up afterwards.
We've broken it up into sections:
Remove a manually pasted code
If Smartsupp was installed by pasting the chat code directly into your website, delete that code from your site's HTML:
Open the file or template where the code was added — typically the site header, as the code is usually placed between the <head> ... </head> tags.
Find the Smartsupp code: search for "smartsupp". It is a <script> block containing _smartsupp.key and a link to smartsuppchat.com.
Delete the whole block, including the opening and closing <script> tags, and save the change.
Clear your website cache (and CDN cache, if you use one).
💡 Tip: To confirm the removal, open your website, view the page source (Ctrl+U in Chrome), and search for "smartsupp". If nothing is found, the code is gone.
Note: If you're not comfortable editing your website code, ask your web developer to remove the code for you.
Remove a plugin or Google Tag Manager installation
Platform plugin (WordPress, Shopify, PrestaShop, Shoptet, and others): deactivate or uninstall the Smartsupp plugin directly in your platform's administration. The plugin loads the chat code for you, so removing it also removes the chat.
Google Tag Manager: open your GTM container, remove (or pause) the Smartsupp custom HTML tag, and publish the container changes.
Related resources:
📄 Download plugins — browse all available platform integrations.
📄 Google Tag Manager — how the GTM installation works.
The chat still shows up?
If the chat is still visible after you removed the installation, check the following:
Cache: your website or CDN may still serve a cached version of the page. Clear the cache and reload the page with a hard refresh (Ctrl+Shift+R).
Code in more than one place: the code may be pasted in several templates, or installed both manually and via a plugin or GTM at the same time. View the page source and search for "smartsupp" on the pages where the chat still appears.
Uninstalling an app doesn't remove pasted code: removing a platform app or plugin only removes the installation it manages itself. A code pasted into your website manually stays there until you delete it by hand (see the first section).
⚠️ Note: Removing the chat from your website does not cancel your subscription. To stop payments, turn off automatic renewal — see How to cancel your subscription or downgrade your plan.
What's next?
Smartsupp installation — the full installation guide, in case you ever want the chat back.
How to cancel your subscription or downgrade your plan — turn off automatic renewal and stop payments.
How to delete your account — remove your Smartsupp account entirely.
💡 Need more help? Contact our support team — we're happy to assist!