Being offline doesn't mean you have to miss out on connecting with your visitors. Here are five ways to stay in touch and keep communication running smoothly even when your team isn't available.
1. Stay Online with the Mobile App
As long as any agent is logged into the Smartsupp mobile app, the chat will remain online and visitors can start conversations with you. This is the simplest way to stay reachable even when you're away from your desk.
2. Hide the Chat Box When Offline
Prevent visitors from sending unanswered messages by hiding the chat box when no agents are available. This avoids frustration and keeps expectations clear.
3. Activate the Contact Form
When you're offline, enable the Contact Form so visitors can leave their name, email, and message. You'll be able to follow up with them when you're back online.
4. Set Up an Automatic Message
Create an automated message informing visitors that you're currently offline and will respond as soon as possible. This reassures visitors and sets clear response time expectations.
5. Use Office Hours
Define the hours when your team is available so visitors always know when to expect a response. Outside of office hours, the chat can automatically switch to offline mode.