Want to boost your chatbot's conversion power? With chatbot routing, you can chain multiple chatbots together — handing visitors off to the right specialist bot at the perfect moment. Less friction, more sales.
💡 Availability: Chatbot routing is available in SOLO, PLUS, and EXPERT plans. (Legacy: STANDARD, PRO)
We've split this article into four sections:
How chatbot routing works
Routing lets you redirect a visitor from one chatbot to another based on what they're interested in. The receiving chatbot can be more specialized — handling a specific product line, language, or use case — so the visitor always gets the most relevant flow.
💡 Example: A visitor shows interest in swimwear, so your main chatbot routes them to a specialist bot for beachwear — beach dresses, hats, accessories — increasing the chance of a larger basket.
Setting up routing
Setup is quick. Open your chatbot → click the chatbot message where you want to add routing → Add reply → Connect to chatbot.
Then pick the chatbot you want to route the visitor to.
Here's the full setup in action:
And that's it — routing is set up. Here's what your visitors see in the chat box:
Tips & routing options
💡 Useful tips:
• You can route between active (published) and inactive (unpublished) chatbots.
• Once the visitor picks the target chatbot, it fires immediately — regardless of its own conditions.
• Routing can only be set on the last field of a chatbot branch, so you can't add further replies after it.
• Click Open selected chatbot (1) to jump into the target bot and inspect its setup.
• If you don't have a target chatbot yet, click Create (2) to build a new one on the spot.
💡 Routing options between your chatbots:
• Route from Chatbot A → Chatbot B.
• Route from Chatbot B → back to Chatbot A.
• Route from Chatbot A → back to Chatbot A — this restarts Chatbot A from the beginning (no need for a Back button).
What's next?
Chatbot — full overview of how chatbots work and how to create one.
Chatbot Actions — see all actions a chatbot can perform.
Chatbot conditions — control when, where, and to whom the bot appears.
Chatbot handover features — pass conversations to a live agent when needed.
Multi-language chatbots — run different chatbots per language.
Welcome message and handover — guide visitors smoothly from chatbot to live agent.
💡 Need more help? Contact our support team — we'll be happy to help!