This article describes the old advanced settings for automatic messages — a legacy feature that lets you fine-tune when an automatic message is sent based on detailed visitor conditions.
⚠️ Legacy feature: These old advanced settings are available only for accounts created in May 2021 or earlier. If you joined later, use the current tools instead: Automatic messages and Chatbot conditions.
We've split this article into two sections:
Where to find the old advanced settings
When you click on an automatic message located in the Soon moved section, the old advanced settings appear.
In the advanced settings, you can choose the condition under which the message is sent (Launch message) and the way conditions are evaluated (Send message to visitor if). You can also add more conditions from the list.
Condition | Possible operators | Description |
Launch message | When the chat box is loaded | An automatic message is sent when Smartsupp is detected on the website. |
| When a visitor sends a message | The message is triggered when your visitor sends a message. |
| When a visitor opens a chat box | Messages are triggered when your visitor opens a chat box. |
Send message to visitor if | All conditions are met | All conditions must be met to trigger the message (e.g. A and B and C). |
| Any condition is met | At least one condition must be met (e.g. A or B or C). |
List of advanced conditions
In addition to the simple conditions, the following advanced conditions and operators are available.
Condition | Possible operators | Value example | Description |
URL of website | = equals | The website address visited by the visitor. The condition is met if the URL contains the entered text, which can be anywhere in the URL. | |
Web page title | = equals | Canon cameras | My e-shop | The title of the web page the visitor is currently browsing. It is shown in the browser tab. The value must be exactly the same as the title. |
Referer (source) | = equals | google.com | The website from which the visitor came to your website (e.g. a search engine, blog, article, or marketing campaign). The referrer may not always be available (for example, if the visitor types the URL directly). Some websites also don't send referrer info. |
Number of visits | = equals | 2 | How many times a visitor has been on your website. This information is stored in their cookies. We recommend testing automatic messages in an incognito window. |
Number of chats | = equals | 1 | The number of chats with the visitor. |
Visitor sent message | is true |
| It's triggered when the visitor sends a message (is true) or not (is false). |
Visitor is/was served | is true |
| A visitor is served when an operator sends a message to them. Is true means this has happened, and is false means it hasn't. |
IP address | = equals | 88.90.91.92 | The visitor's IP address. |
City | = equals | Brno | The visitor's city. It's based on Maxmind geolocation data. Locations of some visitors might be inaccurate, and small cities in particular might be shown as bigger cities in their vicinity. Inaccurate information may also be shown for visitors using mobile data. |
Country code | = equals | DE, IT, ES | The visitor's country code in ISO 3166-1 alpha-2 form. The list of all countries and their codes can be found here. |
Group | = equals |
| The visitor's group. (Only Pro packages can use groups.) |
Hour of the day | = equals | 0-23 | The time when the automatic message is triggered. |
Day of the week | = equals | Monday - Sunday | The day of the week when the automatic message is triggered. |
Month | = equals | January - December | The month when the automatic message is triggered. |
Browser | = equals | Chrome | The visitor's browser. The value is the same as in the user info panel in the visitor's chat detail. |
Operating system | = equals | Windows, OS X, Android | The visitor's operating system. The value is the same as in the user info panel in the visitor's chat detail. |
Platform | = equals | Windows, Apple Mac | The visitor's platform. |
Visitor received an automatic message | is true |
| Determine whether or not a visitor received an automatic message. |
Chatbox status | online |
| Determine whether the chat box is in online or offline mode. |
What's next?
Automatic messages — the current way to set up and send automatic messages.
Chatbot conditions — control when, where, and to whom your chatbot appears.
Chatbot — full overview of how chatbots work and how to create one.
💡 Need more help? Contact our support team — we'll be happy to help!