Do you have multiple domains for different languages or a multilingual website? In both cases, it's useful to set up and maintain a separate Flow (formerly chatbots) for each language. In this guide, we'll show you how to create and use multiple Flows in one Smartsupp account.
We've broken the article into a few sections:
Available in: PLUS, EXPERT and ULTIMATE packages (Legacy: PRO, Ultimate). Multilingual Flow management requires the advanced targeting features included in these plans.
Before you start
Make sure the Smartsupp code snippet is installed on every website (or every language variant of your website) where you want a Flow to run. Without the snippet, no Flow will appear.
💡 Need help with installation? See Smartsupp installation.
Step 1 — Create or duplicate a Flow
Go to the Flow tab in your dashboard and create a new Flow by clicking + Add new. In the Flow builder, prepare the structure and write the texts.
Once your first Flow is ready, return to the Flow tab — you'll see it in the Flow overview. Click the three dots on the right and choose Duplicate.
💡 If you already have a Flow you want to translate, just duplicate it — no need to build a new one from scratch. For the basics of Flow building, see Flow.
Step 2 — Translate the duplicate
Open the duplicated Flow and translate every text node into your target language. All changes are saved automatically — there's no separate "Save" button.
Repeat the duplicate-and-translate process for every additional language you support.
Step 3 — Set URL or title targeting
Open the translated Flow, click Settings (1), choose Where (2) the Flow should be triggered, then select On specific pages (3). You can target by either URL address or page title.
Targeting operators:
is / isn't — Flow triggers only on a specific exact URL of your choice (e.g.
www.eshop.com/de/).contains / not contains — Flow triggers on any page whose URL contains your chosen substring (e.g. all pages under
www.eshop.com/products).
Important: Always set a different URL or title for each Flow. If you leave the targeting empty, the Flow triggers on all your domains and pages — and only the first matching Flow will appear in the chat box.
💡 Note: If you have two or more Flows with the same conditions, only the Flow created first will be displayed.
What's next?
Flow — build your first Flow from scratch.
Flow conditions — advanced targeting beyond URL and title.
Routing between Flows — pass visitors between Flows based on intent.
Flow – handover features — transfer conversations to live agents.
Welcome message and handover to an agent — overview of all greeting and handover options.
💡 Need more help? Contact our support team — we're happy to assist!