This feature is available only for accounts created before June 29th 2023. For more information, please contact support. Video recordings are only available in STANDARD and PRO packages....
We try to record all your visitors. However, there are several cases where your visitors might not be recorded: The recording is deactivated in settings...
Is recording visitors legal? Yes. Tracking behavior and movement of your visitors using Smartsupp is legal, just like using Google Analytics or other services for tracking visitors...