The export feature sends a copy of all your live chat conversations to your own server in real time. From there you can process them and forward them to any 3rd-party system — a CRM, help desk, or your internal tools.
Available in: the PLUS plan and higher — PLUS includes 1 webhook, EXPERT includes 3, and ULTIMATE offers a custom limit.
We've broken the article into a few sections:
How it works
A copy of every finished conversation, missed conversation, and offline message is sent in JSON format, in real time, to a URL you choose (a POST hook). Your server receives the data as it happens, so you can store it, transform it, or push it into any 3rd-party system — for example a CRM or a help desk.
Activate the export
You can now set the export up yourself in the dashboard — no need to contact support:
1. Go to Settings → Webhooks and click + Add webhook.
2. Name the webhook and enter your endpoint URL — the address where the conversations should be delivered.
3. Select the conversation events you want to receive and save the webhook.
4. Click Send test to verify your endpoint receives data correctly.
Webhooks also work with automation platforms like Make and n8n. The full event list, delivery details, and security notes are in Webhooks — connect Smartsupp to Make, n8n, and your own tools.
Note: Previously configured webhooks continue operating normally. Efforts are underway to make all existing webhooks visible and manageable from the new dashboard section.
What's next?
Inbox export — export your conversations manually from the dashboard.
Inbox – general settings — categories, channels, notifications, and filtering.
Inbox – categories — how Open, Resolved, and Channels+ are organized.
💡 Need more help? Contact our support team — we're happy to assist!