Send a copy of all live chat conversations to your server.
This feature is available only in the EXPERT (as add-on) or ULTIMATE package.
How it works
Copy of all finished chat conversations, missed conversations and offline messages is sent in JSON format in real-time to a URL of your choice. You can then process all Smartsupp conversations on your server and export it to a 3rd party system of your choice (CRM, help desk, etc.).
Activate POST hook
Send an email to support@smartsupp.com where you specify your custom URL. On our end we will set sending all chat conversations to that URL.