In this article, you’ll learn:
- what the widget status is and how it differs from the AI status,
- when your AI chatbot is available to visitors,
-
where to change the AI status settings.
This feature is available to all AI chatbot users.
The widget status switches between online and offline based on your agents’ availability. To provide 24/7 support for your visitors, you can use the AI chatbot, which remains available at all times.
There are four options for setting the AI chatbot status.
- Your AI chatbot can be available at the same time as your agents, or — if you want it to respond after your agents finish their shifts — you can choose from the following options:
- launch the AI chatbot immediately available even when agents are offline,
- launch it with a delay, based on your welcome message settings,
- or activate it after a visitor sends you a message.
When your AI chatbot is available to your visitors?
Widget status (agent availability) |
AI status |
What visitors see? |
Online 🟢 |
Online 🟢 |
Online 🟢 |
Online 🟢 |
Online 🟢 |
Online 🟢 |
Offline 🔴 |
Online 🟢 ( immediately) |
Online 🟢 |
Offline 🔴 |
Online 🟢 ( with delay) |
Offline 🔴 |
How to change the AI chatbot status ?
- Go to your dashboard and select the Mira AI tab (wand icon).
- Choose the AI chatbot you want to edit.
- In the left-hand column, select Advanced settings.
- Choose one of the four available options (for best results, we recommend selecting the first one).
- Save your changes and publish the AI chatbot.
And that’s it! Your AI chatbot is now ready to respond to visitor queries according to your preferences.